Gone are the days that air travel is gushed over as glamorous. I know that. But just because it’s not viewed through rose-colored glasses doesn’t mean that flying has to land at the other end of the experience spectrum.
I know that no matter what part of the company I work in, I’m part of something bigger than what I do as an individual; all Atlantic Southeast people play a critical role in connecting you to the people and places that matter most in your life. And we’re not only empowered to make a difference in the customer experience at our point of contact, but we have a strong customer commitment strategy that helps guide our operational decisions when things don’t quite go as planned.
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“During my flight, the passenger next to me suddenly became very ill… the flight attendants provided immediate and effective help…The pilots radioed ahead for paramedics. When we touched down, the entire crew stayed with the passenger and made sure she was alright to proceed with her ground transportation…This crew was extremely well-trained and highly professional.”
“The flight attendants [on our flight] are to be commended for their professionalism. They went out of their way to handle stressful situations with a positive attitude…They are two of the best flight attendants we have flown with. Safety, control and a positive attitude made for a pleasant experience…We appreciate their hard work and devotion to their work and passengers.”
“I just wanted to compliment your flight attendant … It is rare to find someone looking to make the experience of the passenger actually fun, and he did just that. It was a short flight, but he took the time to chat with most passengers and just basically make the trip more enjoyable for all.”
“I just wanted to send a very sincere thank you to [your] mechanic for returning my bracelet to me so promptly. I cannot tell you how grateful I am that he was willing to go to the lengths he did in order to retrieve my bracelet. In a time when good customer service is hard to find, I have to say that Atlantic Southeast Airlines is a shining example of what exemplary customer service means.”