“The crew on this flight was superb. The flight attendant was well-informed and personable, and the pilots were great. We were sitting on the runway in ATL for longer than usual…The captain came out and talked to the passengers and put us at ease regarding the whole situation.”

“We write this letter with greatest of compliments with regard to your Customer Relations Specialist for her superior customer service and resolutions to problems. We have to praise her for her outstanding, caring, efficient, expeditious and dedicated work.”

“[The] Captain truly displays the level of customer service that passengers yearn for. Before we left, he came out, introduced himself, walked the cabin, shook some hands and it was very apparent that he loves his job and his passengers. He was awesome, and I can only hope to fly with him again.”

The Atlanta Journal-Constitution. Atlantic Southeast Airlines isn’t just a Delta Connection carrier anymore. Starting Feb. 11, Atlanta-based ASA will also fly as a United Express carrier on flights out of Chicago-based United Airlines’ hubs at Washington Dulles and Chicago O’Hare airports…

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